Privacy Policy

01Personal Information We Collect

Depending on your interaction with ABA, we may collect:

Parent or Guardian Information

• Full name
• Email address
• Mobile phone number
• Residential suburb
• Emergency contact details

Student Information

• Full name
• Age or date of birth
• Gender (where required)
• Playing experience and skill level
• Coaching records
• Attendance history
• Tournament participation
• Performance assessments
• Medical information relevant to safe participation (such as asthma, allergies or injuries)

Payment Information

Payments are processed securely through trusted third-party payment providers.

We may retain:

• Billing name
• Payment status
• Transaction history

ABA does not store complete credit card numbers on our own systems.

02How We Collect Information

We collect information when you:

• Submit an online enquiry
• Book a free trial
• Register for coaching programs
• Register for holiday programs
• Register for tournaments
• Complete online forms
• Subscribe to newsletters
• Contact us via phone, email or social media
• Speak with staff
• Attend ABA events
• Visit our website

Some information is collected automatically through cookies and analytics technologies.

03Why We Collect Your Information

We use your information to:

• Deliver badminton coaching programs
• Allocate students to appropriate classes
• Manage enrolments
• Process payments
• Communicate schedule changes
• Send reminders
• Respond to enquiries
• Improve coaching quality
• Manage tournaments and holiday programs
• Ensure student safety
• Meet legal obligations
• Improve our website and services
• Measure advertising performance
• Send marketing communications where permitted by law

04Children’s Privacy

Most ABA students are under 18 years of age.

Personal information relating to children is generally collected from or with the consent of a parent or legal guardian.

Parents or guardians remain responsible for providing accurate information and notifying ABA of any important changes, including medical information or emergency contacts.

05Photography and Video

ABA may photograph or record coaching sessions, tournaments, presentations and academy events.

Images or videos may be used for:

• Coaching education
• Student development
• Academy marketing
• Social media
• Website content
• Promotional material

Where practical, ABA will respect requests from parents or guardians who do not wish for identifiable images of their child to be used for promotional purposes. Such requests should be made in writing and we will take reasonable steps to accommodate them.

06Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience.

We may use services including:

• Google Analytics
• Google Ads Conversion Tracking
• Meta Pixel and related advertising technologies
• Website performance and analytics tool

These technologies help us understand:

• Website traffic
• Popular pages
• Advertising performance
• Conversion rates
• Visitor behaviour

These services may place cookies on your device.

Most browsers allow you to disable cookies, although doing so may affect website functionality.

07Marketing Communications

If you enquire about our services or register with ABA, we may send:

• Class reminders
• Enrolment updates
• Holiday program announcements
• Tournament invitations
• Academy news
• Promotional offers

You may unsubscribe from marketing emails at any time using the unsubscribe link provided.

You may also request removal from SMS marketing by contacting us.

Operational communications relating to your enrolment may still be sent where necessary.

08Who We Share Information With

We only disclose personal information where reasonably necessary.

This may include trusted service providers such as:

• Payment providers
• Website hosting providers
• Coaching management software
• Email providers
• SMS providers
• IT support providers
• Cloud storage providers
• Professional advisers
• Government authorities where required by law

We do not sell, rent or trade your personal information.

09Overseas Disclosure

Some technology providers used by ABA may store or process information on servers located outside Australia.

Some of our technology providers (such as Google, Meta, Stripe, Mailchimp and other cloud service providers) may process or store personal information on servers located outside Australia.

Where this occurs, ABA takes reasonable steps to ensure personal information is handled appropriately.

10Data Security

ABA takes reasonable steps to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Interference
• Modification
• Disclosure

These measures include secure online systems, password-protected software and restricted staff access where appropriate.

Access to personal information is limited to authorised staff and trusted service providers who require the information to perform their duties.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain student records
• Meet accounting obligations
• Resolve disputes
• Comply with Australian law

When information is no longer required, it will be securely deleted or de-identified where practical.

12Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate or incomplete, you may request that it be corrected.

Requests can be made using the contact details below.

13Third-Party Websites

Our website may contain links to third-party websites.

ABA is not responsible for the privacy practices of external websites.

We encourage users to read the privacy policies of those websites before providing personal information.

14Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

15Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact: